Simplecast Status

All Systems Operational

Simplecast.com, Dashboards & Customer Admin Operational

Audio Streaming & Content Delivery Operational

Content Delivery Network Operational

Uploading & File Storage Operational

Simplecast Hosted Sites Operational

Simplecast API Operational

Billing & Secure CC Storage (Stripe) Operational

Audio Transcoding Operational

Recast Operational

Analytics Operational

Processing Operational

Retrieval Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 13, 2019

No incidents reported today.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

Analytics Reprocessing

Resolved - This incident has been resolved.
Nov 7, 13:20 EST

Identified - We've identified minor download variances in our Analytics reporting between Oct 31 - Nov 5, 2019. In order to establish the total accuracy of our reporting data, we will be reprocessing the data in that time period. You may see your numbers fluctuate until the full reprocessing has been completed. Please reach out to our support team if you have any questions or concerns!
Nov 6, 12:50 EST

Nov 5, 2019

No incidents reported.

Nov 4, 2019

Analytics Reporting Delays

Resolved - This incident has been resolved.
Nov 4, 14:59 EST

Update - We are continuing to work on a fix for this issue.
Nov 4, 11:51 EST

Identified - We have identified that at ~8:00 AM EST analytics ingestion and reporting started to fall behind due to an issue with a service provider. NO data has been lost and we have been actively processing analytics back up to now.
Nov 4, 11:50 EST

Nov 3, 2019

Scheduled Maintenance on Analytics Reporting

Completed - The scheduled maintenance has been completed.
Nov 3, 00:34 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 23:01 EDT

Scheduled - We will be performing routine maintenance on our analytics reporting system between 11 PM EDT and 12 PM EDT on Saturday, November 2nd, 2019. During this time, you will still be able to access your dashboard and view your analytics. The display of new analytics data will be paused, but we will continue to gather analytics during this time. All data collected will be available immediately following the maintenance window.
Nov 1, 20:37 EDT

Nov 1, 2019

Analytics Update

Resolved - This incident has been resolved.
Nov 1, 09:08 EDT

Update - Analytics have returned to their normal processing schedule. If you have any additional questions or concerns let us know!
Oct 31, 19:28 EDT

Update - We are currently seeing over a 3 hour delay (approximately since 15:00 UTC) in analytics processing. NO data has been lost and we are actively processing analytics back up to now.
Oct 31, 15:57 EDT

Monitoring - Yesterday, we identified outside networks (eg. servers) sending traffic to our audio files that were not legitimate downloads. These illegitimate downloads affected downloads between Oct 22-30, 2019. Per IAB's guidelines, hosts are expected to actively blacklist any network traffic that has been identified as purposefully or inadvertently inflating traffic. We are now actively blocking this traffic.

You may see numbers between Oct 22-30, 2019 return to previous normals. If you have any additional questions or concerns let us know!
Oct 31, 11:29 EDT

Oct 30, 2019

No incidents reported.