tag:status.simplecast.com,2005:/historySimplecast Status - Incident History2024-03-28T11:47:22-04:00Simplecasttag:status.simplecast.com,2005:Incident/200987032024-02-29T22:30:56-05:002024-02-29T22:09:14-05:00Scheduled Maintenance<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>22:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>21:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>11:09</var> EST</small><br><strong>Scheduled</strong> - We will upgrade the Simplecast database on Thursday, February 29th, from 9:00 PM EST to 10:00 PM EST. During this time, you won't be able to access the Simplecast Dashboard or the API, though audio will deliver as usual.</p>tag:status.simplecast.com,2005:Incident/181176612023-08-15T09:15:47-04:002023-08-15T09:15:47-04:00Website Maintenance Notification<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>09:15</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>12:33</var> EDT</small><br><strong>Scheduled</strong> - The Simplecast website (www.simplecast.com) will be undergoing planned maintenance updates Tuesday August 15, 2023 at 9 AM EDT. This will not affect signing-in to your Dashboard at https://dashboard.simplecast.com nor podcast management. Please reference https://status.simplecast.com for updates regarding potential downtime.</p>tag:status.simplecast.com,2005:Incident/175640392023-06-13T17:36:02-04:002023-06-13T17:36:02-04:00AWS Service Outage<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>17:36</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:03</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:02</var> EDT</small><br><strong>Investigating</strong> - Due to a current service outage at AWS, we are experiencing service degradation related to the following features:<br />- Audio uploading and processing<br />- Ad Marker creation and updates<br />- Mae campaign creation and updates<br />- Webplayer Analytics ingestion<br /><br />All audio delivery is unaffected and any episodes with audio uploaded before the service outage began (12:08 PM PDT), can still be scheduled or published.<br />No analytics data will be lost, once the service outage is resolved, all analytics will be processed and available in your dashboard.<br /><br />Please reference https://health.aws.amazon.com/health/status for updates to AWS's service outage. After the AWS service degradation has been resolved, all Simplecast services will return to normal operation.</p>tag:status.simplecast.com,2005:Incident/88148192021-12-12T01:02:35-05:002021-12-12T01:02:35-05:00Analytics Reporting Delays<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>01:02</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>15:14</var> EST</small><br><strong>Update</strong> - We have reenabled analytics reporting and are actively monitoring analytics as they catch back up to normal reporting times.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>08:10</var> EST</small><br><strong>Update</strong> - Analytics retrieval is still experiencing delays and we are actively working on bringing things back to normal.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>17:56</var> EST</small><br><strong>Monitoring</strong> - Your analytics dashboard will show data current to 00:00UTC, December 11, 2021. Analytics data collected after that time is not currently being represented and is NOT lost. We are actively working at surfacing new data in your Dashboard again as soon as possible.</p>tag:status.simplecast.com,2005:Incident/87832552021-12-07T18:53:41-05:002021-12-07T18:53:41-05:00Partial Service Outage<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>18:53</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>15:15</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>15:15</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:21</var> EST</small><br><strong>Identified</strong> - We have identified that Amazon Web Services (AWS) is currently having service outages affecting various aspects of Simplecast. <br /><br />While all public-facing services (RSS feeds, episode audio, sites, web players, and dashboard) are currently online and functional, services that power the creation of new content are currently not working. This includes, but is not limited to, new episode creation, changes to RSS feeds, show imports, and new analytics ingestion and reporting. No data is lost. We are actively monitoring this situation and will be ensuring that all Simplecast services are up-to-date once AWS services become available.</p>tag:status.simplecast.com,2005:Incident/83586732021-10-30T19:07:12-04:002021-10-30T19:07:12-04:00Analytics Reporting Delays<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>19:07</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>17:00</var> EDT</small><br><strong>Identified</strong> - Your analytics dashboard will show data current as of 15:00UTC, October 30, 2021. Analytics data collected after that time is not currently being represented and NOT lost. We expect the data to be restored shortly and in your Dashboard.</p>tag:status.simplecast.com,2005:Incident/83579172021-10-30T16:54:02-04:002021-10-30T16:54:02-04:00Partial Service Interruption<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>16:54</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>15:56</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being worked on</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>14:03</var> EDT</small><br><strong>Investigating</strong> - Simplecast is currently experiencing a partial service interruption. Your listeners can still listen to your show, and your analytics are still being recorded. We’ll be updating this page shortly with an ETA</p>tag:status.simplecast.com,2005:Incident/82558982021-10-18T17:58:20-04:002021-10-18T17:58:21-04:00Analytics Temporarily Offline<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>17:58</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>17:48</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>10:03</var> EDT</small><br><strong>Identified</strong> - We are actively resolving a connectivity issue with our Analytics retrieval system. NO data has been lost and will be available as soon as connectivity has been restored.</p>tag:status.simplecast.com,2005:Incident/78636982021-08-28T18:02:51-04:002021-08-28T18:02:51-04:00Analytics Reporting Delays<p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>18:02</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>11:34</var> EDT</small><br><strong>Identified</strong> - We have identified that Amazon Web Services (AWS) is currently having service outages affecting our analytics pipeline. While analytics ingestion and reporting is currently behind normal processing time, NO data has been lost. We are actively monitoring and will be processing analytics once AWS services become available.</p>tag:status.simplecast.com,2005:Incident/77979992021-08-19T13:43:47-04:002021-08-19T13:43:47-04:00Analytics Temporarily Offline<p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>13:43</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>07:28</var> EDT</small><br><strong>Investigating</strong> - We have identified and are actively resolving a connectivity issue with our Analytics Retrieval system. NO data has been lost and will be available as soon as connectivity has been restored.</p>tag:status.simplecast.com,2005:Incident/77389832021-08-11T18:32:56-04:002021-08-11T18:32:56-04:00Analytics Temporarily Offline<p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>18:32</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>11:38</var> EDT</small><br><strong>Identified</strong> - We have identified and are actively resolving a connectivity issue with our Analytics Retrieval system. NO data has been lost and will be available as soon as connectivity has been restored.</p>tag:status.simplecast.com,2005:Incident/76055252021-07-26T14:46:04-04:002021-07-26T14:46:04-04:00Analytics Temporarily Offline<p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>14:46</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>14:46</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>07:57</var> EDT</small><br><strong>Identified</strong> - We have identified and are actively resolving a connectivity issue with our Analytics Retrieval system. NO data has been lost and will be available as soon as connectivity has been restored.</p>tag:status.simplecast.com,2005:Incident/67524102021-04-14T17:55:30-04:002021-04-14T17:55:30-04:00Analytics Reporting Delays<p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>17:55</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>17:20</var> EDT</small><br><strong>Update</strong> - We have brought Dashboard analytics reporting back online and analytics ingestion and reporting is currently behind normal processing time by approximately 1-2 hours. NO data has been lost and we are actively processing analytics back up to now.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>15:55</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>15:54</var> EDT</small><br><strong>Scheduled</strong> - Analytics is currently undergoing unexpected maintenance and will be returning shortly. During this time no analytics will be lost.</p>tag:status.simplecast.com,2005:Incident/58019162020-12-15T09:00:32-05:002020-12-15T09:00:32-05:00Scheduled maintenance on audio processing<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>09:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>08:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>18:18</var> EST</small><br><strong>Scheduled</strong> - On Tuesday December 15 @ 8:00am EST we will be performing planned maintenance on audio processing in the Simplecast Dashboard. RSS feeds, analytics, and your dashboard will be unaffected. <br /><br />While we expect a seamless rollout, if you experience issues with audio processing when uploading, or MAE audio delivery, please reach out to support.</p>tag:status.simplecast.com,2005:Incident/56533192020-11-27T10:03:49-05:002020-11-27T10:03:49-05:00Analytics Reporting Delays<p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>10:03</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>19:35</var> EST</small><br><strong>Update</strong> - Amazon Web Services (AWS) has returned to normal and our analytics pipeline is actively processing logs across the entire outage timeframe from ~7am EST Nov 25 until now, NO data has been lost.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>09:32</var> EST</small><br><strong>Monitoring</strong> - We have identified that Amazon Web Services (AWS) is currently having service outages affecting our analytics pipeline. While analytics ingestion and reporting is currently behind normal processing time, NO data has been lost. We are actively monitoring and will be processing analytics once AWS services become available.</p>tag:status.simplecast.com,2005:Incident/56143252020-11-20T10:40:51-05:002020-11-20T10:40:51-05:00Analytics Reporting Delays<p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>10:40</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>10:23</var> EST</small><br><strong>Update</strong> - Analytics ingestion and reporting is currently behind normal processing time by approximately 1 hour. NO data has been lost and we are actively processing analytics back up to now.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>09:35</var> EST</small><br><strong>Monitoring</strong> - Analytics ingestion and reporting is currently behind normal processing time by approximately 2 hours. NO data has been lost and we are actively processing analytics back up to now.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>08:48</var> EST</small><br><strong>Investigating</strong> - We have identified that at ~11:00 PM EST, Nov 19, Amazon Web Services (AWS) has a series of failures that affected our analytics pipeline. Analytics ingestion and reporting is currently behind normal processing time. NO data has been lost and we are actively processing analytics back up to now.</p>tag:status.simplecast.com,2005:Incident/54725042020-11-02T13:34:53-05:002020-11-02T13:34:53-05:00Degraded Performance<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>13:34</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>12:23</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing higher than normal load times on our API, which is negatively affecting our API, Dashboard and Simplecast Hosted Sites. RSS feeds, audio streaming and analytics tracking is NOT affected.</p>tag:status.simplecast.com,2005:Incident/48473012020-08-13T17:23:39-04:002020-08-13T17:23:39-04:00Analytics Reporting Delays<p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>17:23</var> EDT</small><br><strong>Resolved</strong> - We have completed all analytics processing, Dashboard and API analytics reporting have returned to normal. NO data has been lost throughout this time.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>17:14</var> EDT</small><br><strong>Monitoring</strong> - We have completed all analytics processing, Dashboard and API analytics reporting have returned to normal and we are currently monitoring analytics. NO data has been lost throughout this time.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>16:11</var> EDT</small><br><strong>Update</strong> - We are nearing completion of processing all delayed analytics. Dashboard and API analytics reporting will be returning to normal soon. NO data has been lost throughout this period time.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>14:59</var> EDT</small><br><strong>Update</strong> - We are still actively processing analytics and are continuing to monitor the situation.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>12:23</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>12:19</var> EDT</small><br><strong>Investigating</strong> - We have identified that at ~7:00 AM EST analytics ingestion and reporting started to fall behind. NO data has been lost and we are actively processing analytics back up to now.</p>tag:status.simplecast.com,2005:Incident/45731982020-07-10T21:49:23-04:002020-07-10T21:49:23-04:00Scheduled maintenance on analytics reporting<p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>21:49</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>10:59</var> EDT</small><br><strong>Scheduled</strong> - On Friday, July 7 at 8pm EDT, Audience analytics updates will be paused for scheduled maintenance. Report data could be delayed for several hours, while all historical reports, analytics collection, audio streaming, and publishing will continue to operate normally.</p>tag:status.simplecast.com,2005:Incident/38951832020-04-18T21:03:38-04:002020-04-18T21:03:38-04:00Scheduled maintenance on analytics reporting<p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>21:03</var> EDT</small><br><strong>Completed</strong> - Scheduled maintenance on analytics reporting has been successfully completed. Analytics reporting has returned to normal operation.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>20:56</var> EDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>11:19</var> EDT</small><br><strong>Scheduled</strong> - On Saturday, April 18 at 8pm EDT, Audience analytics updates will be paused for scheduled maintenance. Report data will be delayed for several hours, while all historical reports, analytics collection, audio streaming, and publishing will continue to operate normally.</p>tag:status.simplecast.com,2005:Incident/31875462019-11-07T13:20:09-05:002019-11-07T13:20:09-05:00Analytics Reprocessing<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>13:20</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>12:50</var> EST</small><br><strong>Identified</strong> - We've identified minor download variances in our Analytics reporting between Oct 31 - Nov 5, 2019. In order to establish the total accuracy of our reporting data, we will be reprocessing the data in that time period. You may see your numbers fluctuate until the full reprocessing has been completed. Please reach out to our support team if you have any questions or concerns!</p>tag:status.simplecast.com,2005:Incident/31785612019-11-04T14:59:20-05:002019-11-04T14:59:20-05:00Analytics Reporting Delays<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>14:59</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>11:51</var> EST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>11:50</var> EST</small><br><strong>Identified</strong> - We have identified that at ~8:00 AM EST analytics ingestion and reporting started to fall behind due to an issue with a service provider. NO data has been lost and we have been actively processing analytics back up to now.</p>tag:status.simplecast.com,2005:Incident/31708912019-11-03T00:34:30-04:002019-11-03T00:34:30-04:00Scheduled Maintenance on Analytics Reporting<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>00:34</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>23:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>20:37</var> EDT</small><br><strong>Scheduled</strong> - We will be performing routine maintenance on our analytics reporting system between 11 PM EDT and 12 PM EDT on Saturday, November 2nd, 2019. During this time, you will still be able to access your dashboard and view your analytics. The display of new analytics data will be paused, but we will continue to gather analytics during this time. All data collected will be available immediately following the maintenance window.</p>tag:status.simplecast.com,2005:Incident/31654502019-11-01T09:08:11-04:002019-11-01T09:08:11-04:00Analytics Update<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>09:08</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>19:28</var> EDT</small><br><strong>Update</strong> - Analytics have returned to their normal processing schedule. If you have any additional questions or concerns let us know!</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>15:57</var> EDT</small><br><strong>Update</strong> - We are currently seeing over a 3 hour delay (approximately since 15:00 UTC) in analytics processing. NO data has been lost and we are actively processing analytics back up to now.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>11:29</var> EDT</small><br><strong>Monitoring</strong> - Yesterday, we identified outside networks (eg. servers) sending traffic to our audio files that were not legitimate downloads. These illegitimate downloads affected downloads between Oct 22-30, 2019. Per IAB's guidelines, hosts are expected to actively blacklist any network traffic that has been identified as purposefully or inadvertently inflating traffic. We are now actively blocking this traffic.<br /><br />You may see numbers between Oct 22-30, 2019 return to previous normals. If you have any additional questions or concerns let us know!</p>tag:status.simplecast.com,2005:Incident/29297572019-08-29T00:05:18-04:002019-08-29T00:05:18-04:00Analytics Populating<p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>00:05</var> EDT</small><br><strong>Resolved</strong> - All analytics have been fully processed and have returned to normal.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>18:03</var> EDT</small><br><strong>Monitoring</strong> - Analytics are currently 3 hours behind real-time. We are actively processing data to bring analytics back to normal.<br /><br />NO analytics have been lost during this time.</p>